How do I arrange for collection of lost items?

Simply enter your details in the quote tool above. When entering the collection address details, you will need to quote a reference number that the driver can quote on collection.

How quickly can you collect my missing item?

We can collect on the same day, if booked by 12:00 (UK Time).

Do you offer next day delivery of lost luggage?

We deliver next working day, throughout the UK and most of Europe.

Do you offer International delivery of lost items?

We deliver to over 220 Countries and provide all Customs paperwork for the safe return of your valuable items.

Can you collect from a train station?

We can collect from Train stations, airports, Hotels, bus stations, restaurants, theaters and cinemas, pretty much anywhere.

Can Hotels send your lost items?

Most Hotels will be happy to assist in the return of any lost items, although you will probably have to arrange the carrier yourself. We can arrange the collection of lost items from over 220 Countries.

Can I arrange a lost and found delivery from a theatre?

We can collect from a theatre, cinema, concert venue, or virtually any other location. All that is required is a contact name at the time of booking and to ensure that the item is packed and ready for collection.

Can I track my lost property shipment?

All of our services are fully tracked and signed for and offer door to door collection and delivery.

Lost Property Collection and Delivery | Courier for lost property

Courier for Lost Property

Travelling for work or leisure can be stressful, with connecting trains to get to and the kids in tow it's easy to lose your luggage or personal items. At Overland Express, we offer a lost property collection and delivery service for those chaotic commutes where you forget to grab your hand luggage on your way to an important conference. We can return your lost property from anywhere in the world with our lost and found shipping service, so you can breathe easy and focus on your trip.

A cardboard box must be used for the outer packaging due to COVID-19 handling restrictions.

With our lost and found delivery service, you'll have your valuables back to you in no time. Whether it's your laptop, important documents, or personal suitcase there's no need to panic, our dedicated customer service team are on hand to assist you in the collection and delivery process.

Before booking collection and delivery of lost items, you'll need to contact the lost and found department at the appropriate location and determine if your luggage is there. If it's been handed to lost property, let them know you are the owner and ask them if they are willing to package the item for collection. Make sure you get the contact details of the person responsible for your belongings so we can arrange collection.

For a fast and reliable lost property courier service, choose Overland Express. Our quick and easy online booking system is designed to have your delivery arranged in a couple of clicks, and all of our lost luggage delivery services are fully tracked so you know where your items are at all times. Use our Quick Quote Tool today for instant access to our competitive prices and available delivery slots.

Please follow these steps to retrieve your lost items.

1. Contact the airport, train station, or hotel's lost and found department, where you believe that you lost the item.
2. Verify that you are the owner of the item.
3. Request the contact information for the person that the driver can contact, as well as any reference numbers that they need to quote to collect your item.
4. Ask if they are happy to package your item, as we cannot collect loose items.
5. Book your collection with Overland Express.

Use our 'Quick Quote' tool above for an immediate quote to send lost property home.

Collecting lost property from airports and stations

The most common locations for lost property are airports and train stations, so we have listed below the most popular ones within the UK, with contact details for their lost property office.

Location	UK Number	International
Heathrow Airport	0844 824 3115	+44 20 3761 1800
Gatwick Airport	01293 223 457	+44 1293 223 457
Luton airport	0330 223 0893	+44 330 223 0893
Stanstead Airport	0330 024 0099	+44 330 024 0099
East Midlands Airport	0808 164 0792	+44 808 164 0792
St Pancras Station	020 8090 9922	+44 20 8090 9922
Paddington Station	03457 11 41 41	+44 3457 11 41 41
London Victoria	03457 11 41 41	+44 3457 11 41 41
London Waterloo	0345 6000 650	+44 345 6000 650
London Bridge	0345 322 7021	+44 345 322 7021
Transport for London (TfL)	0343 222 1234	+44 343 222 1234
Kings Cross Station	0330 024 0215	+44 330 024 0215

Returning lost property from a Hotel

Collecting lost items from a Hotel is usually straightforward and most times can be collected from the concierge desk. Please make sure that the Hotel are happy to pack the item for you, prior to the courier arriving, as we cannot ship loose items.

Retrieve your luggage service

We can collect luggage from any Worldwide destination, such as Hotels, Airports, Theatre's and restaurants. Please provide a contact name at the collection address that the courier can liaise with on arrival. The item will also need to be packed before collection. To arrange a return of your items, please use our quick quote tool above.

For more information, see our FAQ section below.