Specialist Areas
If you are sending liquids, paints, perfumes or wheels, please press the tile below that best suits your requirements.
Travelling for work or leisure can be stressful, with connecting trains to get to and the kids in tow it's easy to lose your luggage or personal items. At Overland Express, we offer a lost property collection and delivery service for those chaotic commutes where you forget to grab your hand luggage on your way to an important conference. We can return your lost property from anywhere in the world with our lost and found shipping service, so you can breathe easy and focus on your trip.
A cardboard box must be used for the outer packaging due to COVID-19 handling restrictions.
With our lost and found delivery service, you'll have your valuables back to you in no time. Whether it's your laptop, important documents, or personal suitcase there's no need to panic, our dedicated customer service team are on hand to assist you in the collection and delivery process.
Before booking collection and delivery of lost items, you'll need to contact the lost and found department at the appropriate location and determine if your luggage is there. If it's been handed to lost property, let them know you are the owner and ask them if they are willing to package the item for collection. Make sure you get the contact details of the person responsible for your belongings so we can arrange collection.
For a fast and reliable lost property courier service, choose Overland Express. Our quick and easy online booking system is designed to have your delivery arranged in a couple of clicks, and all of our lost luggage delivery services are fully tracked so you know where your items are at all times. Use our Quick Quote Tool today for instant access to our competitive prices and available delivery slots.
Please follow these steps to retrieve your lost items.
1. Contact the airport, train station, or hotel's lost and found department, where you believe that you lost the item.
2. Verify that you are the owner of the item.
3. Request the contact information for the person that the driver can contact, as well as any reference numbers that they need to quote to collect your item.
4. Ask if they are happy to package your item, as we cannot collect loose items.
5. Book your collection with Overland Express.
Use our 'Quick Quote' tool above for an immediate quote to send lost property home.
Collecting lost property from airports and stations
The most common locations for lost property are airports and train stations, so we have listed below the most popular ones within the UK, with contact details for their lost property office.
| Location | UK Number | International |
|---|---|---|
| Heathrow Airport | 0844 824 3115 | +44 20 3761 1800 |
| Gatwick Airport | 01293 223 457 | +44 1293 223 457 |
| Luton airport | 0330 223 0893 | +44 330 223 0893 |
| Stanstead Airport | 0330 024 0099 | +44 330 024 0099 |
| East Midlands Airport | 0808 164 0792 | +44 808 164 0792 |
| St Pancras Station | 020 8090 9922 | +44 20 8090 9922 |
| Paddington Station | 03457 11 41 41 | +44 3457 11 41 41 |
| London Victoria | 03457 11 41 41 | +44 3457 11 41 41 |
| London Waterloo | 0345 6000 650 | +44 345 6000 650 |
| London Bridge | 0345 322 7021 | +44 345 322 7021 |
| Transport for London (TfL) | 0343 222 1234 | +44 343 222 1234 |
| Kings Cross Station | 0330 024 0215 | +44 330 024 0215 |
Returning lost property from a Hotel
Collecting lost items from a Hotel is usually straightforward and most times can be collected from the concierge desk. Please make sure that the Hotel are happy to pack the item for you, prior to the courier arriving, as we cannot ship loose items.
Retrieve your luggage service
We can collect luggage from any Worldwide destination, such as Hotels, Airports, Theatre's and restaurants. Please provide a contact name at the collection address that the courier can liaise with on arrival. The item will also need to be packed before collection. To arrange a return of your items, please use our quick quote tool above.
For more information, see our FAQ section below.
Don't just take our word for it, see what other people are saying about us.
Feline Guitars has partnered with this small company for several years and consistently received excellent service and competitive pricing. Before that, we dealt directly with UPS, but found communication increasingly difficult. In an industry that's becoming more automated and impersonal, the personal attention and support offered by this team is both refreshing and greatly appreciated.
Feline Guitars
Southwell Guitars has been using Overland Express for several years to ship our instruments around the world. Unlike most major courier companies, which typically don't insure musical instruments, Overland Express offers a specialist insurance service tailored specifically for them—providing peace of mind for both my customers and myself. I also appreciate how accessible Stuart and Tim are—they're always easy to reach if I have questions or need assistance. Their support was especially valuable during the disruption caused by Brexit and the COVID pandemic. Overland Express is my go-to courier for shipping guitars, something I do regularly, and I recommend their services without hesitation.
Southwell Guitars
I've been using Overland Express for several years now to ship a significant number of both electric and acoustic guitars annually. I needed a shipping company that not only offered competitive rates but also provided insurance that would genuinely cover the full value of the instruments in the event of loss or damage. That's exactly what I found with Stuart and the team at Overland Express. They work with top-tier couriers and offer affordable insurance options for worldwide guitar shipping. In all the years I've used their service, I haven't encountered a single issue. Their service is fast, dependable, and it's a real advantage to have easy access to someone who can promptly assist if anything does come up. Highly recommended.
Loxley Custom Guitars
If you are sending liquids, paints, perfumes or wheels, please press the tile below that best suits your requirements.
We believe that we offer the best prices for parcel shipping online. Don't be fooled by some of the prices offered by our competitors, as these will be sub-par budget services or lower standard services offered by premium brands.
It will literally take just a few minutes to complete a parcel delivery booking from start to finish. We've kept the number of pages that you are required to fill out to an absolute minimum with no sneaky upselling at the checkout.
When making a parcel delivery booking with Overland Express you will have a choice of either Express or Road, Express deliveries are usually dispatched by Air. Road services, whilst slower, are also significantly cheaper than Express.
All of the delivery services that are supplied by Overland Express regardless of the courier provider, can be tracked online, either by following the links on this site or going directly to the courier web-site and entering the tracking number.
At Overland Express we offer several specialist service for difficult to send items, which includes Paints, Perfumes, Liquids, Alloy Wheels, Tyres, Watches, Jewellery and expensive items such as Musical Instruments, computers and Cameras.
Our customer services telephone support line is open on working days only, between 0830hrs and 1730hrs UK time. Outside of these house, please use the email facility to contact us, we will reply to all messages as soon as possible.
Overland Express
Ash House
8 Second Cross Road
Twickenham
Middlesex
United Kingdom
TW2 5RF
Company Registration 11358212 • VAT Number 193 199 863 • Copyright © 2025 Overland Express • All rights reserved
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