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Do not use this service to send hazardous products or wheels - See Specialist Areas below

Courier for Lost Property

Travelling for work or leisure can be stressful, with connecting trains to get to and the kids in tow it's easy to lose your luggage or personal items. At Overland Express, we offer a lost property collection and delivery service for those chaotic commutes where you forget to grab your hand luggage on your way to an important conference. We can return your lost property from anywhere in the world with our lost and found shipping service, so you can breathe easy and focus on your trip.

A cardboard box must be used for the outer packaging due to COVID-19 handling restrictions.

With our lost and found delivery service, you'll have your valuables back to you in no time. Whether it's your laptop, important documents, or personal suitcase there's no need to panic, our dedicated customer service team are on hand to assist you in the collection and delivery process.

Before booking collection and delivery of lost items, you'll need to contact the lost and found department at the appropriate location and determine if your luggage is there. If it's been handed to lost property, let them know you are the owner and ask them if they are willing to package the item for collection. Make sure you get the contact details of the person responsible for your belongings so we can arrange collection.

For a fast and reliable lost property courier service, choose Overland Express. Our quick and easy online booking system is designed to have your delivery arranged in a couple of clicks, and all of our lost luggage delivery services are fully tracked so you know where your items are at all times. Use our Quick Quote Tool today for instant access to our competitive prices and available delivery slots.

Please follow these steps to retrieve your lost items.

1. Contact the airport, train station, or hotel's lost and found department, where you believe that you lost the item.
2. Verify that you are the owner of the item.
3. Request the contact information for the person that the driver can contact, as well as any reference numbers that they need to quote to collect your item.
4. Ask if they are happy to package your item, as we cannot collect loose items.
5. Book your collection with Overland Express.

Use our 'Quick Quote' tool above for an immediate quote to send lost property home.

Collecting lost property from airports and stations

The most common locations for lost property are airports and train stations, so we have listed below the most popular ones within the UK, with contact details for their lost property office.

Location UK Number International
Heathrow Airport 0844 824 3115 +44 20 3761 1800
Gatwick Airport 01293 223 457 +44 1293 223 457
Luton airport 0330 223 0893 +44 330 223 0893
Stanstead Airport 0330 024 0099 +44 330 024 0099
East Midlands Airport 0808 164 0792 +44 808 164 0792
St Pancras Station 020 8090 9922 +44 20 8090 9922
Paddington Station 03457 11 41 41 +44 3457 11 41 41
London Victoria 03457 11 41 41 +44 3457 11 41 41
London Waterloo 0345 6000 650 +44 345 6000 650
London Bridge 0345 322 7021 +44 345 322 7021
Transport for London (TfL) 0343 222 1234 +44 343 222 1234
Kings Cross Station 0330 024 0215 +44 330 024 0215

Returning lost property from a Hotel

Collecting lost items from a Hotel is usually straightforward and most times can be collected from the concierge desk. Please make sure that the Hotel are happy to pack the item for you, prior to the courier arriving, as we cannot ship loose items.

Retrieve your luggage service

We can collect luggage from any Worldwide destination, such as Hotels, Airports, Theatre's and restaurants. Please provide a contact name at the collection address that the courier can liaise with on arrival. The item will also need to be packed before collection. To arrange a return of your items, please use our quick quote tool above.

For more information, see our FAQ section below.

Our Reviews on Trustpilot

Don't just take our word for it, see what other people are saying about us on Trustpilot.

Trustpilot 5 star rating 5 Star Rating on Trustpilot

Helping Feline ship their stuff

Feline Guitars have been using this small company for a number of years and always had great service and competitive pricing. We had previously used UPS directly till it got to be hard work to communicate with them. The personal attention and help that you can get in an industry that is increasingly automated and hands-off is a welcome thing to have.

Jonathan Law

Trustpilot 5 star rating 5 Star Rating on Trustpilot

Southwell Guitars Recommend…

Southwell Guitars have been using Overland Express for some years now for sending our guitars worldwide. Most major courier companies do not insure musical instruments but Overland Express have an insurance service that specialise in musical instrument insurance, giving my customers and me peace of mind. I also like that Stuart and Tim are always easy to contact if there are any questions or If I need any help. This was especially helpful after the chaos created by Brexit and the Covid pandemic. Overland Express are my first choice when I am sending guitars, something I do on a regular basis and recommend them to anyone.
Southwell Guitars

Gary Southwell

Trustpilot 5 star rating 5 Star Rating on Trustpilot

Highly recommended personal service

I've been using Overland Express now for a number of years. As I send a good number of both electric and acoustic guitars every year, I wanted to find a company that offered reasonable shipping and insurance rates that guaranteed to cover guitars against loss or damage to their true value. Step forward Stuart and Overland Express. They offer top couriers and reasonable insurance costs to send guitars worldwide. In all the time I've used them I've never once had an issue. Service is quick, reliable and it is a real bonus you are able to contact someone quickly who will deal with issues should any arise. Highly recommended.
Loxley Custom Guitars

Matt Loxley


Specialist Areas

If you are sending liquids, paints, perfumes or wheels, please press the tile below that best suits your requirements.

Why Choose Overland Express?

Cost Effective

Some of our competitors supply budget services at a fraction of the cost cheaper than our premium services, budget services can take up to 5 days to deliver vs overnight for our services, which means your customers are more likely to return, all for the sake of a couple of pounds.

Quote in Seconds

The only information that we require to provide a quotation are the sender's and recipient's postcode along with the dimensions of the parcel. We don't ask for your email address at this early stage as we have no intention of sending follow up emails should you leave before completing the booking.

Express Services

UPS, DHL, DPD, Parcel Force, APC, FedEx to name but a few courier providers that we have a working relationship with. These providers do fluctuate depending on what offers they can provide us with and the level of satisfaction that our customers have received from these parcel delivery companies.

Online Updates

The whereabouts of your parcel delivery can be instantly tracked by entering the tracking number into our courier partners web-site (links can be found on this site). The status is usually updated at every significant stage, which will allow you clearly see when the parcel has reached its final destination.

High Value Items

High value items are always risky to send by courier, some providers will not even accept such items let alone insure them. We offer both, we can ship expensive items worldwide and provide insurance up to £20,000.00 (exclusions apply) for just 2.00% of the items declared value.

Customer Assistance

Our UK call centre based customer support team are available to take your telephone call or answer your email questions on working days between 0830hrs and 1730hrs UK time. We also have a live chat facility on this web-site which is available at the same times as the call centre.

Our Great Courier Partners

APC Logo
DHL Express Logo
DPD Logo
DHL Economy Logo
FedEx Logo
UPS Express Logo
ParcelForce Logo
UPS Specialist Logo

Frequently Asked Questions

Q. How do I arrange for collection of lost items?
A. Simply enter your details in the quote tool above. When entering the collection address details, you will need to quote a reference number that the driver can quote on collection.

Q. How quickly can you collect my missing item?
A. We can collect on the same day, if booked by 12:00 (UK Time).

Q. Do you offer next day delivery of lost luggage?
A. We deliver next working day, throughout the UK and most of Europe.

Q. Do you offer International delivery of lost items?
A. We deliver to over 220 Countries and provide all Customs paperwork for the safe return of your valuable items.

Q. Can you collect from a train station?
A. We can collect from Train stations, airports, Hotels, bus stations, restaurants, theaters and cinemas, pretty much anywhere.

Q. Can Hotels send your lost items?
A. Most Hotels will be happy to assist in the return of any lost items, although you will probably have to arrange the carrier yourself. We can arrange the collection of lost items from over 220 Countries.

Q. Can I arrange a lost and found delivery from a theatre?
A. We can collect from a theatre, cinema, concert venue, or virtually any other location. All that is required is a contact name at the time of booking and to ensure that the item is packed and ready for collection.

Q. Can I track my lost property shipment?
A. All of our services are fully tracked and signed for and offer door to door collection and delivery.