Specialist Areas
If you are sending liquids, paints, perfumes or wheels, please press the tile below that best suits your requirements.
Travelling for work or leisure can be stressful, with connecting trains to get to and the kids in tow it's easy to lose your luggage or personal items. At Overland Express, we offer a lost property collection and delivery service for those chaotic commutes where you forget to grab your hand luggage on your way to an important conference. We can return your lost property from anywhere in the world with our lost and found shipping service, so you can breathe easy and focus on your trip.
A cardboard box must be used for the outer packaging due to COVID-19 handling restrictions.
With our lost and found delivery service, you'll have your valuables back to you in no time. Whether it's your laptop, important documents, or personal suitcase there's no need to panic, our dedicated customer service team are on hand to assist you in the collection and delivery process.
Before booking collection and delivery of lost items, you'll need to contact the lost and found department at the appropriate location and determine if your luggage is there. If it's been handed to lost property, let them know you are the owner and ask them if they are willing to package the item for collection. Make sure you get the contact details of the person responsible for your belongings so we can arrange collection.
For a fast and reliable lost property courier service, choose Overland Express. Our quick and easy online booking system is designed to have your delivery arranged in a couple of clicks, and all of our lost luggage delivery services are fully tracked so you know where your items are at all times. Use our Quick Quote Tool today for instant access to our competitive prices and available delivery slots.
Please follow these steps to retrieve your lost items.
1. Contact the airport, train station, or hotel's lost and found department, where you believe that you lost the item.
2. Verify that you are the owner of the item.
3. Request the contact information for the person that the driver can contact, as well as any reference numbers that they need to quote to collect your item.
4. Ask if they are happy to package your item, as we cannot collect loose items.
5. Book your collection with Overland Express.
Use our 'Quick Quote' tool above for an immediate quote to send lost property home.
Collecting lost property from airports and stations
The most common locations for lost property are airports and train stations, so we have listed below the most popular ones within the UK, with contact details for their lost property office.
| Location | UK Number | International |
|---|---|---|
| Heathrow Airport | 0844 824 3115 | +44 20 3761 1800 |
| Gatwick Airport | 01293 223 457 | +44 1293 223 457 |
| Luton airport | 0330 223 0893 | +44 330 223 0893 |
| Stanstead Airport | 0330 024 0099 | +44 330 024 0099 |
| East Midlands Airport | 0808 164 0792 | +44 808 164 0792 |
| St Pancras Station | 020 8090 9922 | +44 20 8090 9922 |
| Paddington Station | 03457 11 41 41 | +44 3457 11 41 41 |
| London Victoria | 03457 11 41 41 | +44 3457 11 41 41 |
| London Waterloo | 0345 6000 650 | +44 345 6000 650 |
| London Bridge | 0345 322 7021 | +44 345 322 7021 |
| Transport for London (TfL) | 0343 222 1234 | +44 343 222 1234 |
| Kings Cross Station | 0330 024 0215 | +44 330 024 0215 |
Returning lost property from a Hotel
Collecting lost items from a Hotel is usually straightforward and most times can be collected from the concierge desk. Please make sure that the Hotel are happy to pack the item for you, prior to the courier arriving, as we cannot ship loose items.
Retrieve your luggage service
We can collect luggage from any Worldwide destination, such as Hotels, Airports, Theatre's and restaurants. Please provide a contact name at the collection address that the courier can liaise with on arrival. The item will also need to be packed before collection. To arrange a return of your items, please use our quick quote tool above.
For more information, see our FAQ section below.
If you are sending liquids, paints, perfumes or wheels, please press the tile below that best suits your requirements.
Some of our competitors supply budget services at a fraction of the cost cheaper than our premium services, budget services can take up to 5 days to deliver vs overnight for our services, which means your customers are more likely to return, all for the sake of a couple of pounds.
The only information that we require to provide a quotation are the sender's and recipient's postcode along with the dimensions of the parcel. We don't ask for your email address at this early stage as we have no intention of sending follow up emails should you leave before completing the booking.
UPS, DHL, DPD, Parcel Force, APC, FedEx to name but a few courier providers that we have a working relationship with. These providers do fluctuate depending on what offers they can provide us with and the level of satisfaction that our customers have received from these parcel delivery companies.
The whereabouts of your parcel delivery can be instantly tracked by entering the tracking number into our courier partners web-site (links can be found on this site). The status is usually updated at every significant stage, which will allow you clearly see when the parcel has reached its final destination.
High value items are always risky to send by courier, some providers will not even accept such items let alone insure them. We offer both, we can ship expensive items worldwide and provide insurance up to £20,000.00 (exclusions apply) for just 2.00% of the items declared value.
Our UK call centre based customer support team are available to take your telephone call or answer your email questions on working days between 0830hrs and 1730hrs UK time. We also have a live chat facility on this web-site which is available at the same times as the call centre.
Overland Express
Ash House
8 Second Cross Road
Twickenham
Middlesex
United Kingdom
TW2 5RF
Company Registration 11358212 • VAT Number 193 199 863 • Copyright © 2025 Overland Express • All rights reserved
APP v2.02