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Do not use this service to send hazardous products or wheels - See Specialist Areas below

Online Parcel Insurance

Our UPS shipping rates start at just £6.53 + VAT?

Sending a valuable item through a courier can be a daunting prospect, as well as parcel insurance invariably being extremely expensive. At Overland Express, we have teamed up with both courier and parcel insurance suppliers to provide you with the lowest cost parcel insurance and delivery services all in one convenient place. Not only that, but we have negotiated flexible parcel insurance that is not available elsewhere, that covers a range of personal and business situations so that you can confidently send a parcel with insurance.

When you send a parcel with insurance, a cardboard box must be used for the outer packaging due to COVID-19 handling restrictions.

This is not a stand-alone insurance product; it must be purchased in conjunction with one of our competitively priced parcel delivery services.

For extra piece of mind, we only ship insured parcels with top-tier courier brands such as DHL, Parcel Force and UPS (we completely avoid the budget courier services due to issues that neither us nor you wish to encounter). Furthermore, we are not newcomers to the logistics industry, we have been delivering insured parcels since 1992.

At Overland Express, we pride ourselves on the level of customer service that we provide, unlike most other courier services, we have a telephone helpline which is permanently monitored during working hours. Should you need to talk to us about parcel insurance, our customer service telephone number is +44 (0) 20 8977 2777.

Cost of Parcel Insurance

The parcel insurance costs only 2.00% of the declared value of the goods, subject to a minimum fee of £10.00 for the policy administration. You can insure your parcel up to £2,000.00 or £20,000.00 depending on your situation as the sender (and subject to terms and conditions).

Coverage of Parcel Insurance

Parcels can be insured to any European country along with the USA, Canada, Australia, South Korea, Japan, New Zealand, Hong Kong, Singapore to name but a few.

We cannot currently insure any inbound deliveries to the UK or insure parcels from any country that is sanctioned or in a state of war, conflict or other elevated risk category. The entire African content (including offshore islands) are excluded from parcel insurance.

Parcel Insurance Criteria

There are limitations and exceptions the parcel insurance services that we can offer, the table below outlines these criteria.

Sender Situation Available Insurance
Business sending items that HAVE been sold £20,000.00
Business sending items that have NOT been sold £2,000.00
Individual sending NEW items that have been sold £2,000.00
Individual sending USED items that have been sold £20,000.00
Individual sending NEW or USED items that have NOT been sold £2,000.00
I do not require insurance £50.00 Maximum

Examples of Items Covered by Parcel Insurance

The list below is not an exclusive list of items that can be insured, you should refer to the insurer's terms and conditions which can be viewed here for the full exclusion list.

• jewellery, pearls and precious stones, watches
• goldsmithing, collector coins
• leather goods
• works of art or collectible Items, collector's stamps
• Handicrafts
• high-tech Items
• clothing, shoes, fashion accessories
• sporting goods (excluding Bicycle frames and wheels)
• books, magazines, posters
• medicines that do not require controlled temperature

Expectations of the Insurer

Like all insurance products, parcel insurance is no different, it comes with specific terms and conditions that must be adhered to in order to be compensated in the event of loss or damage.

a. The goods which will be insured must be photographed prior to packaging to demonstrate that there is no damage to the item - if the item is electronic, consider taking a short video of the item in a functioning state to prove that the item is in working order.
b. Do NOT use any packaging that indicates what may be inside, this also means not using packaging from another product that may be attractive to a thief - Use plain or redacted packaging.
c. Ideally double box your items with polystyrene packing chips between the inner and outer box, also ensure that your item is sufficiently protected within the inner box.
d. Place a copy of the shipping label inside the outer box as this will allow the consignment to be identified should the primary label become defaced or detached during transit.
e. Take photographs of the packaged item, this must capture the shipping label clearly (tracking number and address details must be visible).

In the Event of a Claim

Should you need to submit an insurance claim, Overland Express must be informed within 48 hours of the scheduled delivery date.

The following actions should be taken or anticipated:

a. The recipient should take photographs of the damaged item and all packaging should be photographed and retained until the claim is concluded.
b. If the item appears to be damaged before accepting, the recipient should ask the delivery driver to record that the package appears to be damaged.
c. If the item is damaged, you may be asked to obtain a repair quote.
d. For lost items, a crime reference number may be required.
e. Adequate steps should be taken to prevent any further damage to the item.
f. All photographs MUST be provided in their original unedited format, photographs that have been edited or had metadata removed will be rejected.

The points above are only a guideline and in no way do they supersede the insurer's terms and conditions, which can be viewed here.

Overland Express is neither an insurer, broker or underwriter, we offer parcel insurance on behalf of our insurer(s).

To arrange parcel insurance and shipping, please use our 'Quick Quote and Book' tool above, or if you have questions about parcel insurance, email us at sales@overlandexpress.co.uk.

Our Reviews on Trustpilot

Don't just take our word for it, see what other people are saying about us on Trustpilot.

Trustpilot 5 star rating 5 Star Rating on Trustpilot

I am SO impressed with this company!!

I am SO impressed with this company and the service they offer!!! My daughter lives in France and I wanted to send her some perfume and other 'girlie' things for her 29th bday. My parcel got collected from my house Monday afternoon this week and my daughter received it on Wednesday - in 2 days!!! So impressed and will def be using them again!!!

Ally Wood

Trustpilot 5 star rating 5 Star Rating on Trustpilot

Perfume delivery within EU

I used their specialist road services to send perfumes from the UK to EU. I've got a good price and my box arrived safely. Customer service is great too, as I had to modify the pick-up date.

Adrienn R

Trustpilot 5 star rating 5 Star Rating on Trustpilot

Always amazing, I'd give 6 stars if it was possible.

I've been using them for a while now, for the tyre service. If you are reading this now, I can stand on my feet and say use them and you will be happy of the service you will receive as I am always. Cheers to the team.

William MANZI


Specialist Areas

If you are sending liquids, paints, perfumes or wheels, please press the tile below that best suits your requirements.

Why Choose Overland Express?

Save Money

If you are looking for an affordable parcel delivery service, we can provide you with some of the lowest rates available. We have negotiated large discounts for sending parcels through the major carriers and pass these onto our customers.

Save Time

Fast, easy, and efficient online booking with our send a parcel tool, allows you to quickly compare courier prices and choose the delivery service that suits you.

Wide Choice

We partner with industry leaders, such as DHL, UPS, DPD and FedEx, giving you a wide range of choices when sending documents and parcels, on an express or economy service. With timed delivery options for more urgent items.

Fully Tracked

We provide you with full tracking details, to allow you or the receiver, to track your parcel throughout its journey.

This includes SMS text messages to advise you when the parcel will arrive.

Alternatively, you can use the tracking page on our website to provide the current location of your parcel.

Specialist Areas

Besides traditional parcel delivery, we specialise in niche areas, such as sending musical instruments, alloy wheel delivery, paints, perfume's and electrical items containing lithium batteries, including mobile phone and laptop delivery.

Be sure to use the correct page when sending these items, this is to prevent prohibited items from being sent through the wrong service.

Customer Service

You can easily contact us by phone, email or live chat. We are always available during working hours, to answer any enquiries.

With over a quarter of a century of experience, we offer the highest level of customer service and make sure that we exceed our customer's expectations, by providing industry leading solutions to their needs.

Our Great Courier Partners

APC Logo
DHL Express Logo
DPD Logo
DHL Economy Logo
FedEx Logo
UPS Express Logo
ParcelForce Logo
UPS Specialist Logo

Frequently Asked Questions

Q. How much does it cost to insure a parcel?
A. It costs 2.00% of the value of the goods, subject to a minimum policy fee of £10.00.

Q. What is the maximum amount that I can insure a parcel to?
A. You can insure a parcel up to £20,000.00, subject to terms and conditions.

Q. Is there anything that cannot be insured?
A. There are exclusions, please see the parcel insurance terms and conditions for these exclusions.

Q. Can I insure a parcel being sent to the United States?
A. Yes, you can, providing that the item(s) are not specifically excluded from the parcel insurance (see the terms and conditions for these exclusions).

Q. Can I insure a parcel from Australia to the United Kingdom?
A. Unfortunately, we are unable to insure anything that is imported to the United Kingdom, however, we are looking to offer this service in the future.