Sending a valuable item through a courier can be a daunting prospect, as well as parcel insurance invariably being extremely expensive. At Overland Express, we have teamed up with both courier and parcel insurance suppliers to provide you with the lowest cost parcel insurance and delivery services all in one convenient place. Not only that, but we have negotiated flexible parcel insurance that is not available elsewhere, that covers a range of personal and business situations so that you can confidently send a parcel with insurance.
When you send a parcel with insurance, a cardboard box must be used for the outer packaging due to COVID-19 handling restrictions.
This is not a stand-alone insurance product; it must be purchased in conjunction with one of our competitively priced parcel delivery services.
For extra piece of mind, we only ship insured parcels with top-tier courier brands such as DHL, Parcel Force and UPS (we completely avoid the budget courier services due to issues that neither us nor you wish to encounter). Furthermore, we are not newcomers to the logistics industry, we have been delivering insured parcels since 1992.
At Overland Express, we pride ourselves on the level of customer service that we provide, unlike most other courier services, we have a telephone helpline which is permanently monitored during working hours. Should you need to talk to us about parcel insurance, our customer service telephone number is +44 (0) 20 8977 2777.
Cost of Parcel Insurance
The parcel insurance costs only 2.00% of the declared value of the goods, subject to a minimum fee of £10.00 for the policy administration. You can insure your parcel up to £2,000.00 or £20,000.00 depending on your situation as the sender (and subject to terms and conditions).
Coverage of Parcel Insurance
Parcels can be insured to any European country along with the USA, Canada, Australia, South Korea, Japan, New Zealand, Hong Kong, Singapore to name but a few.
We cannot currently insure any inbound deliveries to the UK or insure parcels from any country that is sanctioned or in a state of war, conflict or other elevated risk category. The entire African content (including offshore islands) are excluded from parcel insurance.
Parcel Insurance Criteria
There are limitations and exceptions the parcel insurance services that we can offer, the table below outlines these criteria.
|Sender Situation||Available Insurance|
|Business sending items that HAVE been sold||£20,000.00|
|Business sending items that have NOT been sold||£2,000.00|
|Individual sending NEW items that have been sold||£2,000.00|
|Individual sending USED items that have been sold||£20,000.00|
|Individual sending NEW or USED items that have NOT been sold||£2,000.00|
|I do not require insurance||£50.00 Maximum|
Examples of Items Covered by Parcel Insurance
The list below is not an exclusive list of items that can be insured, you should refer to the insurer's terms and conditions which can be viewed here for the full exclusion list.
• jewellery, pearls and precious stones, watches
• goldsmithing, collector coins
• leather goods
• works of art or collectible Items, collector's stamps
• high-tech Items
• clothing, shoes, fashion accessories
• sporting goods (excluding Bicycle frames and wheels)
• books, magazines, posters
• medicines that do not require controlled temperature
Expectations of the Insurer
Like all insurance products, parcel insurance is no different, it comes with specific terms and conditions that must be adhered to in order to be compensated in the event of loss or damage.
a. The goods which will be insured must be photographed prior to packaging to demonstrate that there is no damage to the item - if the item is electronic,
consider taking a short video of the item in a functioning state to prove that the item is in working order.
b. Do NOT use any packaging that indicates what may be inside, this also means not using packaging from another product that may be attractive to a thief - Use plain or redacted packaging.
c. Ideally double box your items with polystyrene packing chips between the inner and outer box, also ensure that your item is sufficiently protected within the inner box.
d. Place a copy of the shipping label inside the outer box as this will allow the consignment to be identified should the primary label become defaced or detached during transit.
e. Take photographs of the packaged item, this must capture the shipping label clearly (tracking number and address details must be visible).
In the Event of a Claim
Should you need to submit an insurance claim, Overland Express must be informed within 48 hours of the scheduled delivery date.
The following actions should be taken or anticipated:
a. The recipient should take photographs of the damaged item and all packaging should be photographed and retained until the claim is concluded.
b. If the item appears to be damaged before accepting, the recipient should ask the delivery driver to record that the package appears to be damaged.
c. If the item is damaged, you may be asked to obtain a repair quote.
d. For lost items, a crime reference number may be required.
e. Adequate steps should be taken to prevent any further damage to the item.
f. All photographs MUST be provided in their original unedited format, photographs that have been edited or had metadata removed will be rejected.
The points above are only a guideline and in no way do they supersede the insurer's terms and conditions, which can be viewed here.
Overland Express is neither an insurer, broker or underwriter, we offer parcel insurance on behalf of our insurer(s).
To arrange parcel insurance and shipping, please use our 'Quick Quote and Book' tool above, or if you have questions about parcel insurance, email us at firstname.lastname@example.org.
Don't just take our word for it, see what other people are saying about us on Trustpilot.
Stuart and Tim provide excellent customer service, they are always helpful and find solutions to our requirements.
My pickup driver is always very polite and friendly. Never had an issue with delivery yet, Highly recommended.
Really Helpful. Easy to work with and always great service. Been using Overland Express for over a year.
We are able to offer lower process than the courier providers themselves due to our bulk buying power, further to that these providers don't want to have the hassle of dealing with individuals - That's how we can offer significantly lower prices.
We've tried to make it as easy as possible to book a parcel delivery with Overland Express by keeping the number of pages down to an absolute minimum that you are required to click-through to complete the parcel delivery booking.
We are sorry to disappoint, but you will not find any budget parcel delivery services here. However, the premium highly rated services from the likes of DHL and UPS can be found here that have prices very close to the budget services that we always avoid.
Use the tracking reference number that we provide at the time of booking to ascertain the whereabouts of your parcel at any given time, from collection to delivery, major updates are always shown on our courier partners tracking pages.
We have secured specialist insurance cover for most items (glass, perfume, paint and liquids etc. excluded) up to the value of £20,000.00 which can be purchased for just 2.00% of the items stated value.
Use the live chat function on our web-site if you need to quickly speak with one of our customer support team, it's a direct communication channel which does not use artificial intelligence to attempt to dissuade you from talking to us.