Help and Advice

At Overland Express we understand that you may have questions about our services, so this page is here to help you!

Sending a parcel is generally quick and easy, providing that you follow these simple guidelines:

Frequently Asked Questions

Our Frequently Asked Questions page will answer most of your questions.

Prohibited Items

Please visit our Prohibited Items page to ensure that you are not sending dangerous or illegal goods, the sending of these articles may result in there confiscation and/or destruction, and may also leave you liable to prosecution.

Packaging Advice

Taking a few minutes to read our comprehensive Packaging Advice page may prevent otherwise avoidable damage or loss to your parcel.

Commercial Invoice

A Commercial Invoice should be attached to any commercial consignment that is being shipped outside of the European Union, non-commercial products should have either a CN22 or CN23 label attached, please visit our Commercial Invoice page for further information and downloadable templates of these important documents.

Terms and Conditions

Please visit our Terms and Conditions page for some not very exciting, but mandatory information!


We take your privacy seriously, our Privacy Policy page explains what information we collect from you whilst visiting our site.

Should you have any further questions, please do not hesitate to contact one of the Overland Express customer services team on +44 (0) 20 8977 2777 or Email us at


Registered Address

Overland Express 
Ash House
8 Second Cross Road • Twickenham
Middlesex • TW2 5RF


VAT Number GB 193 199 863 • Copyright © 2020 Overland Express • All rights reserved