Against the backdrop of the global COVID-19 outbreak, we, along with our courier partners are continuously adapting our business to mitigate potential impacts. The safety of our employees and customers is paramount, therefore in line with government guidance, Overland Express in the UK is moving to home working for employees where possible.
It is business as usual across all of our departments, however, as we migrate to new ways of working, there may be a short delay in answering your call and we ask for your patience at this time.
All of our courier partners are stipulating that cardboard boxes must be used for the outer packaging due to COVID-19 handling restrictions.
APC Overnight COVID-19 updates can be viewed here.
ParcelForce Worldwide COVID-19 updates can be seen by following this link.
COVID-19 Updates from UPS can be viewed by following this link.
DPD have provided a link to a dedicated COVID-19 page which can be viewed here.
The COVID-19 update page for FedEx can be seen by following this link.
Conflict in Ukraine
Due to the current conflict in Ukraine, all services to Ukraine have been suspended. Likewise, due to the economic sanctions that have been imposed against the Russian Federation and Belarus, all shipments to and from these countries have also been suspended.
We are unable to state when these services will be resumed.
As a result of the conflict, the price of oil has exponentially risen, and our courier partners have had to increase their rates to absorb this unexpected extra cost.
Due to the unique circumstances that we all find ourselves in, it should expected that there will be unforeseen delays in certain areas. Overland Express, along with our courier partners are working diligently to ensure that your parcels are collected and delivered on the specified dates, however, please treat these timeframes as a guideline rather than a guarantee. For the vast majority of deliveries there will be no noticeable impact.
This page will be updated when any new, significant information is made available to us. We thank you for your understanding.
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To place a booking for a parcel delivery with Overland Express, you will need to know the following information.
Full collection and delivery addresses, including postcodes.
Sender's name, phone number and email address.
Recipient's name, phone number and email address - If you don't have the email address and phone number of the recipient, you can use your own details for these fields, however, especially with international deliveries, the driver will not call a non-local number should they have difficulty in locating the address. In this circumstance, it is likely that the package will be returned to sender at additional cost.
Quantity of packages to be sent.
The dimensions of the packages to be sent (Weight, Length, Width and Depth) in metric units.
Please enter the longest dimension in to the length field.
The value and contents of the packages, which is for insurance and customs purposes.
You will most likely need access to a printer in order to produce the address labels that we will send to you via email.