Sending rackmount and tower computer servers can be difficult in the absence of a pallet.
Overland Express have been sending rackmount servers for decades, and have found ways around the necessity of needing a pallet and fork lift truck for the more moderately sized computer servers.
Essentially, it's all about the actual weight and volumetric weight of the server that you wish to send by courier. Most couriers have a dead weight cut-off between 25 and 30 kg, DHL for example, allow much heavier servers to be shipped (circa 70 kg).
Volumetric weight is calculated by measuring the 3 dimensions of the server box in cm, for example a boxed (non-OEM packaging) 2U server is approximately 76 cm x 50 cm x 12 cm which equals 45,600 cm3, then divide this figure by 5,000 to obtain the volumetric weight, which in this example is just over 9 kg. The couriers always charge on either dead or volumetric rate, whichever is the largest. So please ensure that you enter the accurate dead-weight and correct height, width and depth of the server when packaged to avoid costly retrospective surcharges.
Invariably, it's not the volumetric weight that causes issues when sending a server by courier, it's the dead weight, after all, there is a lot of metal in these servers!
Packaging the Server
The best way to keep the dead weight to a minimum is to remove the hot swap devices such as hard disk drives (over 1 kg each), power supplies (2 - 3 kg each) and PCI-e cards such as GPU's and RAID controllers, then place these items into separate packaging. This may marginally increases the shipping cost of the server and components depending on whether the courier provider charges per consignment or parcel, however, it also offers more protection to fragile storage devices and add in PCI-e cards as they can be individually placed into anti-static packaging and wrapped in several layers of bubble wrap prior to them being boxed.
If the Hard Disk Drives are part of a pre-configured RAID set, it would be prudent to label them so that the recipient knows which bay to insert them into prior to powering on the server. Likewise, the recipient should also ensure that the RAM modules, CPU(s) etc. are all correctly seated.
A cardboard box must be used for the outer packaging due to COVID-19 handling restrictions.
Remember, if you find it heavy, so will the courier driver and depot staff, which increases the chances of the server being dropped or incorrectly handled.
We always recommended shipping the server chassis in the original manufacturers box, as it offers the best protection to these expensive servers, providing that it is used in conjunction with the original foam inserts which create the correct stand-off all around the server chassis.
But we get it, you've just read the previous paragraph and realised that you disposed of the original server packaging three or so years ago!
Fortunately, there are alternatives, sellers on eBay list these boxes complete with inserts and companies such as serverboxes.co.uk also sell them complete with bubble wrap. It should be noted that Overland Express do not specifically endorse these boxes and care should be taken when using non-original packing materials, especially if purchasing our optional server shipping insurance.
Rack server ears are especially susceptible to being damaged or bent whilst in transit, ensure that they are correctly protected and not directly in contact with the box outer. There should be no movement of the package contents should the box be shaken.
Server Shipping Insurance
Overland Express offer optional insurance when shipping your server, however, this comes with strict rules that must be adhered to as in the event of a claim, you may not be covered. These rules include:
Our server shipping insurance costs 2.00% of the declared value (maximum £20,000.00) subject to a £10.00 minimum fee to cover policy administration charges.
Server Shipping Sizes
There is no set size of server that can or cannot be shipped, simply enter the accurate weights and sizes above to get an immediate quote as we find that sometimes a 2U server can be just as heavy as a 4U server as it all depends on the composition of the chassis.
Other Considerations
If the server is being shipped with important data, you should consider taking a backup of the data prior to shipping. Likewise, if the data is sensitive, you may wish to encrypt this data to meet your obligations with the GDPR.
We find that the parcel labels are more easily damaged or lost on heavier parcels, therefore, we recommend that 2 copies of the label are attached to the outer box (one on the top and one on the side) and a further label placed inside the box prior to sealing.
If you are sending a server outside of the United Kingdom, you will need to complete a commercial invoice for Customs clearance. We will provide you with all the necessary Customs paperwork, free of charge.
Please read our frequently asked questions below, for further information.
Don't just take our word for it, see what other people are saying about us.
Feline Guitars has partnered with this small company for several years and consistently received excellent service and competitive pricing. Before that, we dealt directly with UPS, but found communication increasingly difficult. In an industry that's becoming more automated and impersonal, the personal attention and support offered by this team is both refreshing and greatly appreciated.
Feline Guitars
Southwell Guitars has been using Overland Express for several years to ship our instruments around the world. Unlike most major courier companies, which typically don't insure musical instruments, Overland Express offers a specialist insurance service tailored specifically for them—providing peace of mind for both my customers and myself. I also appreciate how accessible Stuart and Tim are—they're always easy to reach if I have questions or need assistance. Their support was especially valuable during the disruption caused by Brexit and the COVID pandemic. Overland Express is my go-to courier for shipping guitars, something I do regularly, and I recommend their services without hesitation.
Southwell Guitars
I've been using Overland Express for several years now to ship a significant number of both electric and acoustic guitars annually. I needed a shipping company that not only offered competitive rates but also provided insurance that would genuinely cover the full value of the instruments in the event of loss or damage. That's exactly what I found with Stuart and the team at Overland Express. They work with top-tier couriers and offer affordable insurance options for worldwide guitar shipping. In all the years I've used their service, I haven't encountered a single issue. Their service is fast, dependable, and it's a real advantage to have easy access to someone who can promptly assist if anything does come up. Highly recommended.
Loxley Custom Guitars
That's correct, we won't be beaten on price for the like-for-like service on offer. We recommend that you read the small print of our competitors, as some offer inferior services that are dressed up as premium services.
It should take no longer than five minutes to complete an entire parcel delivery booking through our online system, with just three pages to visit until the checkout is reached. Simple and efficient with no upselling.
Our UPS and Parcel Force courier services both allow parcels to be collected from an address of your choice, up to 7 days in advance. Not going to be in? No problem, just leave your parcel at your local Post Office branch or UPS shop.
All parcel delivery services offered by Overland Express are provided with free tracking services, you can use our website or our courier partner's site to obtain up to date information as to the whereabouts of your parcel.
Parcels that contain Paint and liquid based products can be notoriously difficult to ship due to the nature of them, we have several specialist services that can be used to ship these items in limited quantities by road.
Our United Kingdom based customer support team can be contacted (during working hours) by either telephone, email or live chat which can be found on this web-site. We are one of the only courier companies to offer telephone support.