Sports Direct Returns

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Return Goods to Sports Direct
Need to send faulty, damaged or unwanted items back to Sports Direct? Then look no further than our dedicated service to return goods to Sports Direct.

All of the information that you need to send returns to Sports Direct can be found on this page, along with great prices for a next day, tracked and insured Sports Direct parcel returns service.

Sports Direct is similar to the majority of online sellers, retuning an online purchase to Sports Direct is done so at the expense of the purchaser. As with all items of any value, an insured and tracked parcel delivery service to return unwanted, damaged or broken purchases to Sports Direct is recommended, as the returned goods are your responsibility. The liability for loss will remain with the purchaser until the goods arrive back with Sports Direct.

Before arranging to send purchases back to Sports Direct, you will need to print off a Sports Direct returns label from here.

Arrange return of the Sports Direct Goods
Use the parcel quote tool above to book your parcel return to Sports Direct, the Sports Direct retuns address is:

Customer Returns
Unit B
Brook Park East
NG20 8RY

Sports Direct have several rules and regulations for returning goods:

Personalised Items are non-returnable. Some goods are non-returnable for hygiene reasons. Please note that this does not affect your statutory rights.

If a full refund including the original delivery costs is required, we need to be informed fourteen (14) days after the receipt of the order. The order must be then returned to us within fourteen (14) days after we have been informed of the cancellation, however you will be responsible for the cost of returns the goods to us. If a return is payable to you we will process the refund as soon as possible and, in any case within fourteen (14) days of receipt of the original order back to us.

The items need to be in the original packaging where it forms part of the goods, for example, boxed goods, garments and gift items). Where an item has a return policy swing ticket attached, it must still be attached and undamaged upon return. Return postage is at your own cost and risk.

You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.

Our returns policy does not affect your statutory rights.

If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case within thirty (30) days of the day we confirm via e-mail that you are entitled to a refund for defective goods.

If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase. If we cannot refund via the original payment then a cheque will be raised to the address on the order (except in the case of a full or part purchase of goods using a Gift Card, as detailed below).

If any product purchased with a Gift Card is subsequently exchanged for a product of a lower price, any money owing will only be issued as a Gift Card. If your purchase was partially paid for on Gift Card and a refund is payable to you, your Gift Card will be refunded up to the card’s original value, any outstanding balance owed after this will be refunded via the other payment method originally used for your purchase. If you no longer have the Gift Card used to purchase the returned good(s), we will issue you with a new Gift Card to the value payable to you up to the amount of the card’s original value.

You can return any item ordered online in accordance with the terms in this section apart from:

personalised or bespoke items;

any items which deteriorate or expire rapidly;


any items that are sealed for health protection or hygiene reasons if you have unsealed them (or in the case of swimwear, underwear & lingerie, removed the hygiene strip), including but not limited to) cosmetics, duvets, hats, hosiery, lingerie, mattress protectors, mattresses, men’s underwear, perfumery, personal grooming products, pillows and swimwear;

any computer games where the seal on the wrapping has been broken; and

any items that have been inseparably mixed after delivery.

You cannot cancel your contract in respect of pierced earrings, made-to-measure/order goods (e.g. furniture) or perishable goods (e.g. foods) unless they are faulty, damaged upon delivery or incorrect.

Where you have failed to take reasonable care of the goods, we reserve the right to refuse a refund and return the goods to you at your own cost.


How do I return goods to Sports Direct?
Simply visit our Sports Direct returns page and use the booking tool to return unwanted, damaged or broken purchases to Sports Direct (sending returns to Sports Direct is done so at the purchasers expense).

Can any unwanted purchases be sent as returns to Sports Direct?
It is not possible be return certain items to Sports Direct for health and hygiene reasons, see Sports Direct for full details, we have several examples of returns than cannot be sent to Sports Direct on our website.

Do I need a returns note to send clothing back to Sports Direct?
Yes, you will need a returns note, you can follow a link from our website to download the paperwork to allow you to send returns to Sports Direct.

Do I need to return goods or purchases to Sports Direct using a tracked and insured parcel delivery service?
It is recommended by Sports Direct that you use a tracked service. All of the services that we offer to send return goods to Sports Direct are tracked and include insurance up to £50.00.

Where do I send my unwanted or damaged returns to Sports Direct?
The returns address for Sports Direct can be found on our Sports Direct returns webpage, It can also be found on the Sports Direct website.

How long does it take for the returns to be delivered to Sports Direct?
The majority of our return parcel deliveries to Sports Direct are sent on a next day service, this depends on the time of day that the booking is placed.


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Overland Express 
Ash House
8 Second Cross Road • Twickenham
Middlesex • TW2 5RF


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